Last Updated: 15 November 2024
Introduction
Master Explore Ninja ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website master-exploreninja.com, use our services, or communicate with us.
This policy applies to all personal data processing activities carried out by Master Explore Ninja and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller
Master Explore Ninja is the data controller for the purposes of data protection legislation. Our contact details are:
Information We Collect
Personal Information You Provide
- Contact Information: Name, email address, phone number, postal address
- Business Information: Company name, job title, business address
- Project Information: Details about your lighting requirements, budget, timeline
- Communication Records: Emails, phone calls, meeting notes, and other correspondence
- Marketing Preferences: Newsletter subscriptions and communication preferences
Information Automatically Collected
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent on site, referring websites
- Cookies and Tracking: Information collected through cookies and similar technologies
How We Use Your Information
We process your personal data for the following purposes:
- Service Provision: To provide lighting control services, consultations, and installations
- Communication: To respond to enquiries, provide quotes, and maintain customer relationships
- Project Management: To plan, execute, and support lighting control projects
- Marketing: To send newsletters, updates, and promotional materials (with consent)
- Website Improvement: To analyse usage patterns and improve our website functionality
- Legal Compliance: To comply with legal obligations and resolve disputes
- Business Development: To improve our services and develop new offerings
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: For marketing communications and non-essential cookies
- Contract Performance: To provide services and fulfil contractual obligations
- Legitimate Interests: For business operations, website analytics, and service improvement
- Legal Obligation: To comply with applicable laws and regulations
Information Sharing
We may share your personal information with:
- Service Providers: Third-party contractors, suppliers, and professional advisors
- Business Partners: Lighting manufacturers and technology partners (when relevant to your project)
- Legal Authorities: When required by law or to protect our rights and interests
- Successors: In the event of a business sale, merger, or acquisition
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. We use:
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: To understand website usage and improve performance
- Marketing Cookies: To deliver relevant advertisements (with consent)
You can manage your cookie preferences through our cookie banner and browser settings. For more information, see our Cookie Policy.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy:
- Customer Data: For the duration of our business relationship plus 7 years
- Marketing Data: Until you unsubscribe or withdraw consent
- Website Analytics: Typically 26 months
- Legal Records: As required by applicable laws
Your Rights
Under UK GDPR, you have the following rights:
- Access: Request information about the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data in certain circumstances
- Restriction: Request limitation of processing in certain situations
- Portability: Request transfer of your data to another organisation
- Objection: Object to processing based on legitimate interests or for marketing
- Withdraw Consent: Withdraw consent for processing where applicable
To exercise these rights, contact us at [email protected] or +44 20 7946 0958.
Security Measures
We implement appropriate technical and organisational measures to protect your personal data:
- Encryption of data in transit and at rest
- Access controls and authentication systems
- Regular security assessments and updates
- Staff training on data protection
- Incident response procedures
International Transfers
Your personal data is primarily processed within the UK. If we transfer data internationally, we ensure adequate protection through:
- Adequacy decisions by the UK government
- Standard Contractual Clauses
- Other appropriate safeguards as required by law
Data Breach Notification
In the event of a data breach that poses a risk to your rights and freedoms, we will:
- Notify the Information Commissioner's Office within 72 hours
- Inform affected individuals without undue delay
- Take immediate steps to mitigate the breach
- Conduct a thorough investigation and implement preventive measures
Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on our website
- Update the "Last Updated" date
- Notify you of significant changes via email or website notice
- Obtain new consent where required by law
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately.